Crucial Conversations: Tools for Talking When Stakes are High BY Kerry Patterson , Stephen R. Covey

Learn how to keep your cool and get the results you want when emotions flare. \n \nWhen stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: \n \nPrepare for high-impact situations with a six-minute mastery technique \nMake it safe to talk about almost anything \nBe persuasive, not abrasive \nKeep listening when others blow up or clam up \nTurn crucial conversations into the action and results you want